CSR /Delhi NCR/India
We are looking for a customer-oriented service representative. Customer Service Representative, or CSR, will act as a liaison, providing product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency. The desired candidate must be genuinely excited to help customers, should be patient, empathetic, and passionately communicative.
Good communication and analytical skills are a must. Below are the details which would help you understand the role better.
Customer Service Representative Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Customer service oriented
- Excellent communication skills, English (French would be an asset)
- Willing to work in a 24*7 environment
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Resolving conflict
- Analyzing information
Required Education & Experience
- University/college degree is an asset
- Should have a valid passport
- Familiarity with office software and phone systems a plus
- Previous experience, especially in call center is preferred