We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main tasks of a Service Delivery Manager, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

To be a successful Service Delivery Manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.

 

 

Service Delivery Manager Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.

 

Service Delivery Manager Requirements:

  • A Bachelor’s degree in a Business/Technical field.
  • Total experience 10-12 years (preferably in IT industry), 5 Years relevant experience.
  • Experience in customer service, leadership will be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Willing to work in 24*7 environment.
  • Strong teamwork skills and attention to detail.

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